Refund and Return Policies

SELLER

Adam Demčák, self-employed entrepreneur registered in the Czech Trade Register
Registered address: Draháňské údolí, Zdiby – Brnky, 250 66, Prague-east, Czechia
Company ID (IČO): 29715199
E-mail: shop@aryabikini.com
Phone: +420 606 339 961

These Refund and Return Policies are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

RIGHT TO FILE A WARRANTY CLAIM

If the purchased product is defective, the Buyer has the right to file a warranty claim. For a correct assessment, the claimed product must be clean, complete and in compliance with hygiene regulations and general hygienic principles. The Buyer is also obliged to observe the conditions of use stated in the product documentation and to use and care for the product in line with its intended purpose and lifespan.

PLACE AND METHOD OF FILING THE WARRANTY CLAIM

Warranty claims can be filed by e-mail at shopt@aryabikini.com or by phone at +420 606 339 961.

Claimed products can be sent by any standard carrier (DPD, Packeta / Zásilkovna, Czech Post or an equivalent service in your country) to:

Arya Bikini – Adam Demčák
Draháňské údolí, Zdiby – Brnky
250 66 Prague-east
Czechia

We recommend insuring the shipment. We do not accept products sent cash on delivery.

The warranty claim must include a written description of the defects and a proof of purchase (invoice, order confirmation or delivery note – any one of these is sufficient). The claim must also state the Buyer's contact details: name and surname, address, e-mail, telephone number and IBAN.

The warranty claim procedure begins on the day when both of the following are fulfilled:

a) the notice of the warranty claim is delivered to the Seller,
b) the claimed product is delivered from the Buyer to the Seller.

PRODUCT RETURN PROCEDURE

If the product does not meet your requirements, you can return it undamaged, unused and in its original condition within 30 days of delivery. Send it to the address stated above together with the completed form and we will refund you as soon as possible after receiving the package. A different product can be purchased only by placing a new order. This option does not apply to products received as gifts.

This 30-day return option is a voluntary benefit provided by the Seller in addition to, and without prejudice to, the statutory 14-day right of withdrawal for distance contracts.

Products made to measure according to the client's individual requirements (for example custom-made fitness bikinis) are excluded from the statutory right of withdrawal under Section 1837 of the Czech Civil Code. If the Seller nevertheless accepts a return or withdrawal for such a product, the Seller is entitled to charge the necessary costs of the work in the amount of €100.

SELLER LIABILITIES

The Seller is responsible for ensuring that the product sold has the properties and quality usually expected of such a product or described by the manufacturer, complies with legal requirements, is delivered in the agreed quantity, and matches the purpose stated by the Seller or for which the product is usually used. The Seller is liable for defects present at the time of receipt of the product by the Buyer and for defects that occur within the statutory period.

The Seller is not liable for defects where:

• the Buyer caused the defect himself,
• the Buyer was aware of the defect before purchase and was granted a discount for that reason,
• the product had obvious defects and the Buyer did not point them out at the time of purchase,
• the claim contradicts the nature of the goods, in particular the expiry date of a product sold at a discount for that reason,
• the defect arose from ordinary wear and tear, incorrect or excessive use, or after the expiry date of the product,
• the defect arose due to unauthorised intervention by the Buyer or a third party,
• the defective product is a gift received free of charge.

The Seller will issue the Buyer a written confirmation of the received claim, stating when the claim was received, which products are claimed, when and where they were purchased, what the defect is and the purchase price. The Seller will send this confirmation without undue delay by e-mail, or by post to the address provided by the Buyer.

The Seller will decide on the claim immediately, in complex cases within 3 working days, and in cases requiring a complex technical assessment within 30 days of filing. The claim, including the removal of the defect, will be settled no later than 30 days from the date of the claim, unless a longer period is agreed with the Buyer. If the claimed product is taken over by the Seller later than the day the claim was filed, the settlement period starts on the day the Seller takes over the product.

WARRANTY CLAIM PERIOD

The Buyer may claim a defect that appears within 24 months of receipt of the product, unless a different period is stated on the goods, their packaging or in the accompanying documentation. For used products, the period may be shortened to 12 months. This period does not apply to products that deteriorate quickly; in that case the Buyer must exercise his rights no later than the day following receipt of the goods, otherwise the rights expire.

If the product is repaired under warranty, the period is extended by the time from the filing of the claim until the Buyer was obliged to collect the product after repair, even if he failed to do so. If the product is exchanged for a new one, a new period starts from the date the new product is received by the Buyer.

The Buyer will be informed about the settlement of the claim by phone or e-mail. The Seller will issue written confirmation of the settlement, containing the Buyer's details, the date the claim was received, the claimed products, when and where they were purchased, a description of the defect, and the date and method of settlement:

• where the claim is acknowledged and settled by exchange or repair, the Seller will send the confirmation together with the new or repaired product to the address stated in the claim,
• in other cases the Seller will send the notice of settlement to the e-mail address stated in the claim, or by post.

CONSUMER RIGHTS

If a product is defective, the Buyer may request the removal of the defect either by the delivery of a new product without a defect or by repair, unless the chosen method is impossible or disproportionately expensive compared to the other. The Seller may refuse to remove the defect if this is impossible or disproportionately expensive taking into account the significance of the defect and the value the product would have without it.

The Buyer may request an appropriate discount or withdraw from the contract if:

• the Seller refuses to remove the defect or fails to remove it within a reasonable time and without significant inconvenience to the Buyer,
• the defect appears repeatedly,
• the defect constitutes a material breach of the contract, or
• it is clear from the Seller's statement or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to the Buyer.

The Buyer may not withdraw from the contract if the defect is insignificant. Where a product was sold at a lower price or is used and has a defect for which the Seller is responsible, the Buyer is entitled to an appropriate discount instead of the right to an exchange.

If the product cannot be delivered back to the Buyer after the claim has been settled and the Buyer does not collect it, the Seller is entitled to sell the product. If the Buyer subsequently requests the product, the Seller will pay the Buyer the amount for which the product was sold, less reasonable costs of storage and sale.

OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

If the Buyer is a consumer and is not satisfied with the way the Seller handled his claim, or believes the Seller has infringed his rights, he should first contact the Seller at support@aryabikini.com for redress.

If the dispute is not resolved directly, the consumer has the right to out-of-court resolution of the dispute. The competent body is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Štěpánská 44, 110 00 Prague 1, Czechia
Web: https://adr.coi.cz
E-mail: adr@coi.cz

Out-of-court resolution is initiated solely at the consumer's request and only if the dispute could not be resolved directly with the Seller. The procedure is free of charge and the right to bring the matter before a court is not affected.

Consumers resident in another EU member state can also contact the European Consumer Centre in their country, which will provide contact details of the competent dispute resolution body. In the Czech Republic this is the European Consumer Centre Czech Republic, Štěpánská 44, 110 00 Prague 1, https://evropskyspotrebitel.cz.

Last update: 10 July 2026